Privacy Policy
Last Modified: February 2, 2026
The Dog Alliance respects your privacy and is committed to protecting the personal information you share with us. This policy outlines how we collect, use, store, and share personal information in compliance with all applicable federal, state, and local privacy laws, and aligns with the standards required for accreditation by Assistance Dogs International (ADI).
Grounds for Data Collection
We process your personal information (any information that may potentially allow your identification; “Personal Information”) to fulfill our contractual obligations to you, provide you with our services, protect our legitimate interests, and comply with legal and regulatory requirements. By using the Site, you consent to the collection, storage, use, disclosure, and other uses of your Personal Information as described in this Privacy Policy.
We encourage you to carefully read this Privacy Policy to make informed decisions.
Information We Collect
We collect two types of data and information:
- Non-personal Information: This is un-identified and non-identifiable information pertaining to Users. Non-personal Information may include technical information transmitted by your device (e.g., browser type, operating system, language preference, access time) and aggregated usage information (e.g., pages viewed, online browsing, clicks). This information is used to enhance the functionality of our Site.
- Personal Information: This includes individually identifiable information such as:
- Device Information: IP address, geolocation data, unique identifiers (e.g., MAC address and UUID), and other information related to your activity on the Site.
- Contact Information and Information About Your Dog: Collected and stored via third-party software providers, as detailed below.
Third-Party Software Providers
To support our operations and ensure high-quality services, The Dog Alliance utilizes secure third-party software platforms. These tools help us manage event registration, communication, volunteer coordination, donations, and service delivery. Each platform is selected based on its ability to maintain compliance with applicable data protection laws and ensure secure handling of personal information.
As of February 2, 2026, the following third-party providers are in use:
Program and Client Services:
- ARLO – Event registration and course management
- Calendly – Scheduling for private lessons
- Salesforce – Contact and client relationship management, including our Service Dog Program pipeline
- Microsoft 365 – Forms, email (Outlook), file sharing (SharePoint)
- DocuSign – Execution and secure delivery of service contracts
- GravityForms – Website contact forms integrated with Salesforce for secure intake of inquiries
Payment Processing:
- Stripe – Payment processing for ARLO and Calendly
- Apple Pay – Payment option in ARLO
- Google Pay – Payment option in ARLO
- Klarna – Payment option in ARLO (e.g., installment plans)
- Square – Used for invoicing and point-of-sale transactions
Communications and Engagement:
- Constant Contact – Email newsletters and communications
- SurveyMonkey – Feedback collection, primarily for course evaluations
Volunteer and Dog Program Management:
- Galaxy Digital – Volunteer coordination, scheduling, and hours tracking
- ShelterLuv – Foster and adoption records for Program Dogs
Fundraising:
- GoFundMePro – Online donations and fundraising campaigns
How We Receive Information
We receive your Personal Information from the following sources:
- Voluntary Submission: When you provide personal details to register on our Site or use our services.
- Usage of Our Site: Automatically collected information when you access or use our Site.
- Third-Party Sources: Public registers or third-party providers, including analytics vendors.
Use of Information
We do not rent, sell, or share Users’ information with third parties except as described in this Privacy Policy. We may use your information for the following purposes:
- Communication: To keep you informed of updates and services.
- Marketing: To provide you with promotional materials related to our services.
- Analytics: To conduct statistical and analytical purposes to improve the Site.
We may also share your Personal Information with trusted third-party providers for purposes including:
- Hosting and operating our Site
- Providing personalized services
- Storing and processing data
- Marketing and promotional activities
- Research, technical diagnostics, or analytics
We may disclose information if we believe it is necessary to comply with legal obligations, enforce policies, or protect the rights, property, or safety of our Users or third parties.
User Rights
You have the right to:
- Access: Request access to your stored personal information.
- Rectification: Request correction of inaccurate or incomplete personal information.
- Erasure (Right to Deletion): Request deletion of your personal information. This right is applicable under certain circumstances, such as when the data is no longer necessary for the purposes it was collected, or if you withdraw your consent (where applicable).
- Objection: Object to the processing of your personal information.
- Restriction: Request restriction of processing your personal information.
- Data Portability: Receive a copy of your personal information in a structured, commonly used format.
- Complaint: Lodge a complaint with a supervisory authority.
These rights may be subject to our legitimate interests and regulatory requirements. To exercise these rights, contact our Executive Director, Debi Krakar, via email.
Retention
We retain your personal information as long as necessary to provide our services and comply with legal obligations. Retention periods consider the type of information and its purpose, ensuring the destruction of outdated or unused information at the earliest reasonable time. We may retain records containing client personal data, communications, and other relevant information as required by law.
Cookies
We and our partners use cookies and similar technologies to enhance your experience on our Site. Cookies are small data files stored on your device, allowing us to improve functionality, remember preferences, and collect statistical data.
We use:
- Session Cookies: Temporary cookies deleted when you close your browser.
- Persistent Cookies: Cookies stored on your device for a set period to remember your preferences.
- Third-Party Cookies: Cookies set by third parties to monitor web activity, such as analytics services.
You can remove cookies via your device settings, but doing so may limit your use of certain Site features.
Third-Party Information Collection
This Privacy Policy only applies to the information we collect. Different rules may apply to the information you disclose to other parties or sites across the internet. We encourage you to read the privacy policies of third parties before sharing information with them.
How We Safeguard Your Information
We implement industry-standard procedures and policies to protect your information from unauthorized access, use, or disclosure. While we take reasonable steps to secure your information, we cannot guarantee complete protection against unauthorized actions.
Transfer of Data Outside the EEA
We may transfer your data outside the European Economic Area (EEA) to countries with adequate data protection levels or through legal agreements ensuring similar protection.
Marketing
We may use your Personal Information for marketing purposes. You can opt out of receiving marketing materials from us by following the unsubscribe instructions in the emails. Even if you opt out, we may still send you other important communications, such as service announcements or administrative notices.
Corporate Transactions
In the event of a corporate transaction, such as a merger or asset sale, your information may be transferred to the acquiring company, which will assume the rights and obligations outlined in this Privacy Policy.
Children’s Privacy
Our Service does not address anyone under the age of 13. We do not knowingly collect personally identifiable information from anyone under the age of 13. If You are a parent or guardian and You are aware that Your child has provided Us with Personal Data, please contact Us. If We become aware that We have collected Personal Data from anyone under the age of 13 without verification of parental consent, We take steps to remove that information from Our servers.
If We need to rely on consent as a legal basis for processing Your information and Your country requires consent from a parent, We may require Your parent’s consent before We collect and use that information.
Updates or Amendments
We reserve the right to update or amend this Privacy Policy at any time. Changes will be effective upon posting the updated policy on the Site, with the “Last Modified” date reflecting the latest changes. Continued use of the Site after such changes constitutes your acknowledgment and acceptance of the updated policy.
How to Contact Us
For any questions or concerns about this Privacy Policy or the information we collect, please contact us:
The Dog Alliance / Austin Dog Alliance
1321 W. New Hope Drive
Cedar Park, TX 78613
Executive Director: Debi Krakar
Debi@thedogalliance.org
